October 23, 2026
Refunds and the 30-day money-back guarantee
The guarantee
There is a 30-day money-back guarantee on your first monthly payment. If AEOTrack is not worth it to you, ask within 30 days of that payment and it is refunded in full, for any reason. You do not have to explain.
The free trial needs no card, so you can see your own results before you pay anything. The guarantee covers the step after that: the first month you pay for. Annual plans are not covered.
How to ask for it
- Email support@aeotrack.io within 30 days of the payment the guarantee covers. Writing from the address you sign in with lets us find the account straight away. A subject such as "Refund of my first payment" is enough.
- The payment is refunded to the card you paid with within 5 business days of your request, and the plan is cancelled.
- Nothing is deleted: your scores, answers and history stay readable, and you can choose a plan again later.
In the app, Help & Support has an Ask for a refund link that opens the same email.
What it covers
- Your first subscription payment, if that subscription is billed monthly (Starter, Pro or Agency; Enterprise is billed annually).
- Once per customer.
It does not cover:
- annual plans (a subscription billed annually);
- any later payment, if your first subscription payment is for a subscription billed annually;
- later renewals;
- add-ons or metered re-checks charged after the first payment;
- an account closed for a breach of the Terms of Service.
If your account was created before 24 October 2026, the guarantee as it stood then applies: it covers your first subscription payment, billed monthly or annually.
Other refunds
- A charge made in error, such as a duplicate charge or a renewal charged after you cancelled, is always refunded in full. Write to support@aeotrack.io.
- Cancelling stops the next renewal. The plan stays active until the end of the period you paid for. Apart from the guarantee and charges made in error, a payment for a period that has already started is not refunded in part.
- Downgrades take effect at the next renewal, so nothing is refunded for the current period.
- Any other request is considered on its facts: write to support@aeotrack.io.
The full terms are in section 9 of the Terms of Service.